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Telephony Manager for Microsoft CRM.
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ePartners has discontinued sales of the Telephony Manager Software for Microsoft CRM. If you are interested in integration between your Intertel solution and Microsoft CRM 4.0, please contact us at 888-883-9797 and we can develop a quotation for custom development work.
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Combining the power of Microsoft CRM and the Inter-Tel Axxess® Converged Platform.
ePartners’ Telephony Manager combines Microsoft’s powerful CRM and the Inter-Tel Axxess® Converged Platform to help organizations communicate more effectively, build customer loyalty and generate revenue.
- Easily initiate, manage and track telephone conversations directly from MSCRM, including: outbound dialing, holding, recording and sharing conversations.
- Enhance call center efficiency with Telephony Manager’s robust transfer and teleconferencing solution—directly connect customers to available agents and teams.
- Instantly retrieve customer information and open MSCRM leads, cases, or opportunities with incoming call matching and screen-pop features.
- Dramatically improve customer and prospect call tracking in MSCRM with extensive call history functionality.
- Increase customer loyalty and satisfaction by continuously sharing account information across the organization.
[Click on the sample "Incoming Call Alert" below to see a sample client screen in Telephony Manager.]
For More Information: Contact your ePartners or Inter-Tel representative to learn more. Call 888-883-9797 or email tm@epartnersolutions.com.
All products mentioned in this release are registered trademarks or trademarks of their respective holders.
Why is ePartners the right choice to help your clients implement an integrated CRM solution?
ePartners not only developed the Telephony Manager product, but has been involved with Microsoft CRM since its infancy. We have an intimate knowledge of the impact Customer Relationship Management and IP Telephony can have on your client’s success.
“Inter-Tel’s relationship with ePartners allows us the ability to deliver Microsoft’s powerful CRM tools combined with the Inter-Tel Axxess® converged platform, offering a significant value to the enterprise as it looks for increased ways to build customer loyalty and generate revenue.”
Craig W. Rauchle, chief operating officer at Inter-Tel
“We feel that ePartners is the perfect partner for this initiative… The Microsoft CRM product, when combined with ePartners’ CRM experience and the Inter-Tel Axxess converged system, is designed to deliver customer service applications that create real value for our customers.”
Jeffrey T. Ford, Inter-Tel’s chief technology officer